FAQs

You can contact us Monday to Friday from 9am to 5pm.

WhatsApp - +852 9718 0288

We have a dedicated Facebook group for people who are either looking to purchase or have already purchased a Mr12Volt unit for their cars.

The group is used for the following:

• General discussions
• Technical questions/help
• Installation questions
• Coding questions
• Tips/Tricks

Mr12Volt Facebook Group

• Decoding H.264 (Baseline and Main High Profile, Level 1-4.2)  30fps @1080p
• Decoding VC-1 (Simple Main Profile, low, medium and high levels. Advanced Profile, levels 0-3) 30fps @1080p
• Decoding MPEG1/2/4 (Simple Profile, levels 0-6. Main Profile, low, medium andhigh levels. ASP, levels 0-5) 30fps @1080p
• Decoding Real-Video 8/9/10 30fps @1080p
• Decoding VP6/7/8 (VP6.0/1/2, VP7 version 0-3, VP8 version 2(WebM)) 30fps @1080p
• Decoding DivX (DivX3/4/5/6) 30fps @1080p
• Decoding H.263 (Profile 0, levels 10-70.) 30fps @720x576
• JPEG codec (Baseline interleaved) 8176x8176
• Support *.mkv, *.mp4, *.avi, *.wmv, *.rmvb, *.rm, *.mpg, *.mpeg, *.ts, *.dat, *.asf, *.flv, *.vob, and so on file format

• Multi Format Audio CODEC: MP3, WMA, AAC, AC3, DTS, OGG, FLAC, APE, AMR
• DAC resolution: 18Bit
• MP3 kbit: 8 - 384kbit
• S/N ratio: 95dB
• Total Harmonic Distortion: 0.1%
• Frequency Response: 20Hz - 20KHz

• Operating Temperature: -20 - +80 degree centigrade
• Voltage: 10 - 14.6V DC
• Operation Current: 450mA (700mA when charging mobile phone)

• CarPlay Direct's returns and warranty policies are only available for products that were purchased on CarPlay Direct's official website.
• We are not responsible for products sold by other resellers.
• CarPlay Direct offers a 1-year warranty for all products.
• Warranty time starts from the date of purchase.
• CarPlay Direct will provide permanent technical support and operation suggestion for those products that have exceeded the warranty period.

Free UK Shipping with all purchases on CarPlay Direct's website

Return for product issue:

We have a 30-day return policy, which means you have 30 days after receiving your item to request for a return for refund.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@carplaydirect.net. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@carplaydirect.net.

Return for refund after 30 days:

A 15% restocking fee will be applied.

We will not cater any return request for products sold over 60 days

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

About shipping fee

• Shipping fees are non-refundable
• We are not responsible for the return shipping fees
• We will cover shipping fee of replacement unit